We’re expanding our membership team!

Member Relations Advisor

The objective of this full-time position is to achieve revenue goals for memberships through effective planning and organizational skills in a professional and profitable manner.  Create excitement within the Retail Community by matching products and services that will help increase Retail Alliance’s visibility as well as partners.

Duties and Responsibilities:  Within the limits of authorized Company policies, bases, procedures, programs and budgets, the Membership Relations Advisor has the following duties and responsibilities:

Knowledge and information management of retail customer

  • Stay current on issues facing retailers
  • Ensure that Retail Alliance continues to offer products and services in alignment with retailers needs, including education, buy local initiatives, seminars and newsletters
  • Continue to build retail knowledge and information base

Increase existing membership base

  • Meet new membership monthly revenue requirements
  • Sales calls to potential members
  • Strategic marketing to include mailers/telemarketing activity to generate leads. Advise and coordinate marketing programs with marketing department.
  • Set required amount of appointments for membership presentations
  • Full understanding of membership products, services and benefits

Maintain existing partnerships

  • Maintain in-person contact with existing members
  • Present new and updated products and services
  • Act as primary public relations liaison for the company

Community Visibility

  • Attendance to other organizations / associations functions that have a common role in the retail community.
  • Plan and conduct a minimum of 1 per quarterly steering committee meetings
  • Help co-ordinate and support other Retail Alliance events
  • Create and plan events that will promote Retail Alliance in your territory

Duties

  • Submit a business plan annually for goals, events and anticipated achievements
  • Maintain up-to-date Membership Contacts in the CRM database
  • Responsible for greeting, setup and basic conference room requirements for members as appropriate
  • To adjust membership complaints in accordance with Company policy and to advise supervisor promptly of any situation beyond his/her scope of authority
  • To conduct follow-up calls on all training as soon as possible
  • Maintain a master appointment calendar listing appointments, presentations, seminars, monthly forums and trainings in Outlook
  • To attend and participate in sales meetings, training programs and customer conventions as directed
  • Submit weekly sales reports
  • To cooperate with all personnel in the Operations Center and other divisions on the execution of Company programs
  • To accomplish in a timely manner any special projects assigned by management

Retention Calls (20 per week).  Quality Retention Calls are defined as:

  • Face-to-Face visits with existing members
  • A phone call is not considered a “Face-to-Face” call
  • Roundtables or R2R events are not considered “Face-to-Face calls
  • Quality Retention calls are defined as Face-to-Face calls scheduled based on frequency chart
  • Quality Retention calls are defined as Face-to-Face calls based on round-table attendance recruitment
  • Quality Retention calls are defined as Face-to-Face calls based on member renewal; early-bird program
  • Quality Retention calls are defined as Face-to-Face calls spent reviewing member benefits, challenges, etc., in a consultive manner

Prospect Calls (20 per week) Prospect Calls are defined as:

  • Face-to-Face cold calls (minimum of 10)
  • Face-to-Face Membership Presentation to prospect
  • Referral Calls
  • Telemarketing appointment setting calls

2 years relevant experience in sales, customer service &people skills required

To apply, click here