Facilitators & SMEs
Cost & Methodology


The Certificate of Retail Operations (CROps) walks a participant through the considerations necessary to start a retail business. The program is broken up unto seven topic areas (each 6 weeks in length plus an orientation class) representing each of the Seven Behaviors of Retail Excellence. Upon successful completion of the full 42-week Certificate, participants will:

• Produce a comprehensive business plan that will serve as the capstone assessment for successful completion of the program.
• Have had opportunity to begin the establishment of a professional network for future information, support, and motivation.
• Have developed a basic “toolbox” with which to face the challenges of operating a successful retail business.

The classes are conducted part online, part face-to-face.

Each of the 7 topic area classes can also be taken individually. These classes are generally 6-weeks in length focused on a specific topic area. Subjects are as follows:

Starting Up
Retail Accounting
Human Resources
Loss Prevention
Failing to plan is planning to fail
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