Member Spotlight: Device Pitstop Newport News

DevicePitstop_logoAs the saying goes, ‘everything old is new again.” These days, more and more businesses and consumers are conscious of the many benefits of recycling and going green. Paul Washington, a native Virginian and former Air Force man, was always one to spot trends and is using that talent to capitalize on his deep knowledge of the IT world. “Our goal is to be your go-to neighborhood computer store, where you can come and ask your crazy computer questions,” Washington says. Device Pitstop is a one-stop shop where customers can buy, sell, trade, or get repairs performed on desktop computers, laptops, cell phones, and tablets.

devicepitstop_storefrontDevice Pitstop believes that reusing computers and various components is a smart recycling strategy. They buy gently used laptops, desktops, smartphones, tablets and all Apple products for cash on the spot and in-store trade value. They also sell devices that have been refurbished either in-house or in the factory.

Washington opened the store in The Marketplace at Tech Center in Newport News last November, and is still trying to get the word out about all the services he provides. “When people make it in, they’re excited about what we are doing,” he says.

A native Virginian and former Air Force man, Washington was always one to spot trends and is using that talent to capitalize on his deep knowledge of the IT world. His post-military career has been rich with IT experiences. Washington earned his BS degree in computer information systems as well as his MBA with a concentration in information security from Saint Leo University.

He worked as an IT technician for a few smaller companies before joining large market player Verizon. For 16 years, he worked with landlines, then managed a help desk team responsible for Virginia, Maryland and Washington D.C. During his last few years with Verizon, he managed an operations team.

“Corporate America got real repetitive to me,” Washington says. “I saw this opportunity to open Device Pitstop. The concept excited me.” After visiting Device Pitstop locations in Minnesota, he purchased the 16th franchise and first location on the East coast. “I thought the services offered would be a great fit for this area,” he says. “We focus more on customer service, and that’s what stuck out to me when looking for a new venture.”

devicepitstop_smartphoneaccessoriesimageOne thing that makes Device Pitstop unique is that everything in the store, including the repair work in progress, is open to customers’ view. “You bring your precious device in and we’re not going in to some backroom with your pictures and data,” Washington says. “Sometimes people come in and just ask questions. We explain things and hopefully find something to fit their needs.”

DevicePitstop_weserviceimageTheir repair work includes LCD replacement, DC jack repair, operating system installation, virus malware removal, Ram and HDD upgrades, backups, recovery and full diagnostics.

DevicePitstop_computerimageAll our work is done in-house,” Washington says. “We’re a registered Microsoft refurbisher, so we’re held to a higher standard for the devices we sell with a warranty.”

If a customer wishes to bring in his or her laptop and upgrade to something else, a higher percentage in trade value to spend in the store is offered. Washington is looking to become a trusted member of the community, and partners with other businesses in ways that benefit consumers.

Washington originally moved to Hampton Roads to be with his longtime companion, Lavoris, who was stationed at Langley Air Force Base. When she retired, the couple stayed in the area and have been York County residents since 2005. He credits Lavoris for ensuring his ability to make the business a success. “She keeps a strong hold on everything at home while I spend most of my time establishing the business.” They have three children.

Contact: Paul Washington
Device Pitstop Newport News
12080 Jefferson Ave. Newport News, VA 23606
Phone: (757) 234-7565