We interviewed Lilac Lane owner, Kim Campbell, for our Retail Angles newsletter. Read on to hear what she had to say.
Lilac Lane was established in April 2014 and is a home furnishings consignment boutique.
Right now we offer one location in Willow Oaks shopping center in Hampton.
Lilac Lane was created from a need we felt for a high quality consignment store in our area. I have been in retail and restaurant management most of my adult life and felt this was a natural progression with where we were in our lives.
The biggest challenge we have faced thus far is managing home and business. Thankfully we positioned our shop close to home so that we could have it all.
Our greatest success as a retailer is seeing so many repeat customers.
Looking back, I wish we had more knowledge about the different avenues for getting products we needed to open. We probably spent more than necessary to open but have been successful in saving since.
The process took us several months before opening and we are still on a learning curve as a new retailer.
Our goal is to provide our customers with an enjoyable shopping experience at a fair price. From the gift bags with tissue for every purchase to a phone call to see how a new piece is working for you, we strive for one of a kind experience.