As a new business, M&E Towing and Auto has found that word of mouth has been their most successful tactic for getting customers into their shop. In addition, they offer excellent customer service. Not only do they tell their customers what is wrong with their vehicle, but they show them! That way, the customer can see with their own eyes what the source of their problem is.

M&E Towing and Auto is a new towing and automotive shop located in Newport News. The family-owned shop offers multiple services such as automotive work, engine work, tire sales, rim sales, tire repair, AC checks/charging, rough country lift kits installation, and they’re even a U-Haul dealer. They also offer military discounts and discounts to all first responders. Plus, free towing with all automotive work.

The owner Joseph Barnes has been in the towing and automotive business for over twenty years. Mark Hayes, the shop manager, has more than 30 years of experience in the automotive industry. As longtime friends, they both had the same dream of one day opening their own automotive shop. So, with some teamwork, M&E Towing and Auto was created.

Looking forward, M&E Towing and Auto expects to get its state inspection license in August 2021. They also have hopes for expansion, looking at Hampton to open another shop.

When asked if he had any advice for opening your own business, Joseph Barnes replied, “It takes time and patience. It’s not going to happen overnight. However, if you offer great services with extraordinary customer service, it will happen. Just be patient.”

Fun fact: 

M&E Towing and Auto first heard about Retail Alliance from one of their customers!

Joseph Barnes

M&E Towing and Auto

9912 Jefferson Ave Newport News VA 23605


Written by Abby Schiano