Retail Alliance has announced the Retailer of the Year award winners for 2020, sponsored by TowneBank. Since 2008, Retail Alliance has held the Retailer of the Year awards to recognize excellence in retail and retail partners throughout Hampton Roads 

This year Retail Alliance honored members who have demonstrated the very best in product quality, customer service, community involvement, and reputation. There were Southside and Peninsula winners across 28 categories, with a total of 58 awards.  

Unfortunately, we were unable to hold our usual ROTY gala event in May, said Ray Mattes, President/CEO Retail Alliance. COVID-19 has caused many of us to rethink our plans and shift strategies. We do feel that in this difficult and challenging time, that it is more important than ever to celebrate the fact that we are still here. Each and every one of our winners and nominees have accomplished the monumental feat of facing a global pandemic head-on and surviving. 


(SS denotes Southside; Pen denotes Peninsula)  

Automotive ROTY
SS: Buggy Bathe Automotive Wash
Pen: Dodd RV Bookstore/Comics ROTY
SS: Prince Books
Pen: Jersey’s Cards & Comics 

Brewery/Winery/Distillery ROTY
Pen: The Virginia Beer Company 

Building and/or Garden Supplies ROTY
SS: McDonald Garden Center
Pen: Ace Peninsula Hardware 

Clothing & Accessories ROTY
SS: Philip Michael Fashion For Men
Pen: Yolanda’s 

Coffee Shop/Café
SS: Cure Coffeehouse
Pen: MOMO’s Café 

Co-Working Space ROTY
SS: Gather Norfolk
Pen: Work/Place @ E-Commerce Center of Hampton 

Entertainment ROTY
SS: Norfolk Tides
Pen: Peninsula Pilots 

Finance ROTY
SS: TowneBank
Pen: Old Point National Bank  

Furniture ROTY
SS: Decorum of Virginia 

Gift Shop/Artisan Market ROTY
SS: The Creative Wedge
Pen: The Christmas Store 

Home Improvement ROTY
SS: Kathy Knack Interior Designs
Pen: Dominion Floor Covering 

Hospitality & Travel ROTY
SS: Dreams by Design Travel
Pen: Hampton Marina Hotel 

Jeweler ROTY
SS: Adele Diamond
Pen: Hilton Village Goldsmith 

Media & Marketing ROTY
SS: Cheryl Tan Media
Pen: WSKY – SKY4 TV 

Medical/Vision ROTY
SS: East Beach Urgent Care
Pen: Williamsburg Drug Company Non-Profit ROTY
SS: The King’s Daughters (TIE)
SS: Eggleston Services (TIE)
Pen: Gloucester Main Street Preservation Trust 

Personal Care/Beauty ROTY
SS: Changes City Spa
Pen: Williamsburg Salt Spa 

Pet/Animal Supplies ROTY
SS: Care-A-Lot Pet Supply (TIE)
SS: Wild Birds Unlimited (TIE)
Pen: Jamestown Feed & Seed 

Printing/Awards/Engraving/Signage ROTY
SS: Beach Engraving
Pen: image360 

Professional Service ROTY
SS: BizConnect Hampton Roads
Pen: Burk’s Bookkeeping (TIE)
Pen: MOR Consulting Services (TIE) 

Realty ROTY
SS: S.L. Nusbaum & Co 

Resale/Consignment/Antique ROTY
SS: Hope House Thrift Shop
Pen: D.A.V. Thrift Stores (TIE)
Pen: Goodwill of Central and Coastal Virginia (TIE) 

Restaurant ROTY
SS: No Frill Bar and Grill
Pen: Sweet Tooth Café and Bakery 

Specialty Artist ROTY
SS: Coast DIY Bar
Pen: Colonial Folk Art 

Specialty Food & Beverage ROTY
SS: The Royal Chocolate 
Pen: Nothing Bundt Cakes 

Specialty Retail ROTY
SS: Cartridge Man (TIE)
SS: Hamilton Perkins Collection (TIE)
Pen: Village Bicycle 

Wellness/Fitness ROTY
SS: Nuleeu Nutrition and Wellness
Pen: Pure Barre – Newport News 


“If there is anything to be thankful for during this pandemic is that it has put a major spotlight on the critical role small businesses play in our neighborhoods,” Mattes continued. “We have watched as our small businesses have shut down, pivoted, looked after staff, reopened with specific guidelines and, despite their struggles, some even gave back to their communities in a big way.”  

 LOVEVA, Retail Alliance’s regional Buy Local program, incorporates an app and website that rewards consumers for shopping at local businesses. This year LOVEVA changed its annual business award to pick not just the most popular business but the one with the biggest heart for their community. 

We have selected the top four businesses on the LOVEVA app that are engaged in the buy local cause and show up for the community in a variety of ways,” commented Lisa Renée Jennings, LOVEVA Program Manager. We found so many giving companies that we decided to pick four. LOVEVA app users were asked to vote for their favorites from the following and the winners were announced along with the ROTY winners. 

Winners are: 

Gold: Care-A-Lot Pet Supply (TIE) 

Gold: The Virginia Beer Company (TIE) 

Silver: Eco Maniac Company 

Bronze: Countryside Gardens 


The Lifetime Achievement Award is part of the Retailer of the Year Awards but was announced in June. This award was presented to Hauser’s Jewelers in Newport News.  

 “Hauser’s Jewelers encapsulates all the elements that we look for in our Lifetime Achievement Award winners”, said Mattes. “Their endurance, reputation, product quality, and community involvement are all characteristics to be admired and rewarded in any business. We are thrilled to be presenting our Lifetime Achievement Award for 2020 to the fifth generation and current owners of Hauser’s, Amy and Brad Hart.” 

# # # 

 Retail Alliance is a non-profit trade association serving the interests of local retailers in Hampton Roads since 1903. The organization promotes and supports the healthy growth of retail businesses and trade through education, advocacy and member benefits.