Retailer of the Year 2021 Winners

Retailer of the Year 2021

Congratulations to Taylor’s Do it Center for being selected as the Retailer of the Year 2021 Lifetime Achievement Award recipient.

Sponsored by MacArthur Center

Watch the announcement video with a special introduction from the Lifetime Achievement Award sponsor, MacArthur Center, and a message from Ray Mattes, President/CEO of Retail Alliance on why Taylor’s Do it Center was selected for this award. (see video)

Watch our interview video with Joe Taylor, President and CEO of Taylor’s Do it Center, and his brother, Bob Taylor, Chairman of Taylor’s Do it Center, on how it feels to win this award, their store’s past, and where they see Taylor’s Do it Center in the future. (see video)

Retailer of the Year Awards

Sponsored by TowneBank 

Tuesday, October 5, 2021

Since 2008, Retail Alliance has held the Retailer of the Year (ROTY) for Hampton Roads’ retailers, restaurants, and other small businesses. The ROTY awards is our signature event to recognize excellence in retail while honoring Retail Alliance members who demonstrate the very best in customer service, reputability, store aesthetics, and community involvement. This year we will award winners in 35 Retail categories. In addition, we celebrate the Lifetime Achievement Award winner by honoring their many years in business and their contributions to the Hampton Roads community.

Q: When will winners receive their awards?

A: All winners will receive a plaque. Your member relations advisor will be in touch with you shortly to arragnge deliver and a photo op. 

Q: How are awards judged

A: Each and every Retail Alliance member will be a judge for the ROTY winners this year. Voting will be done via a link emailed individually to every Retail Alliance member on August 17. Each member will be asked to select their top 2-4 (depending on the size of the nomination pool) choices in each category that they feel should be recognized. If a voter does not feel confident in voting for a particular category, they have the option to skip it. Voting is limited to once per member. Voting closes on September 17.

Voters should refer to the purpose of ROTY when making their decisions.

“The ROTY awards recognize excellence in retailing while honoring merchants across retail, restaurant, and other small business categories who demonstrate the very best in product quality, customer service & experience, and community involvement.”

Q: Is there any cost associated with accepting the nomination?

A: No, the nomination process is free of charge.

Q: How are businesses nominated for Retailer of the Year 2021?

A: All Retail Alliance members who fit the criteria are automatically nominated.

Q: How will winners be determined?

A: Each Retail Alliance member will be allowed to vote once in each category. Members will select from the list of nominations their top three (rank order). Retail Alliance will calculate the winners based on their average score.

Q: How & when are winners announced?

A: Winners are announced via an upcoming released video. We will send out an email and update this website along with our social media channels once winners are determined. The only winner announced prior to the event is the Lifetime Achievement Award winner.

Q. What do winners receive?

A: Winners receive a plaque to display at their business location as well as bragging rights! There will also be publicity of the winners to the media and through social media channels.

Q: How do I get in contact with someone about ROTY 2021?

A: Please reach out to Joey Morgon by email at or by phone at (757) 455-9324.

Presenting Sponsor


TowneBank is a relationship and friendship driven local bank focused on basic human values that serve to create a warm sense of belonging and financial well-being among our family of members. Learn more.

Lifetime Achievement Award Sponsor

MacArthur Center

MacArthur Center, located on Monticello Avenue in downtown Norfolk, features one million square feet of retail offerings, including the region’s flagship Dillard’s Department Store. Entertainment and dining options occupy approximately 25 percent of the tenant mix. Learn More.

Category Sponsors

Garden Gazebo

Garden Gazebo’s diverse inventory offers something for everyone looking to add that unique touch of you to indoor and outdoor living spaces. Do you need a flag for your house, garden, or car to express your favorite team or holiday? They’ve got you covered! Learn more.

Care-A-Lot Pet Supply

Since their family began the business nearly three decades ago, they have dedicated themselves to pampering pets and treating them like family. Their motto is “Your pets are our babies too,” and they bring that level of care to every customer, every day. That means belly rubs in their stores are 100% acceptable and don’t be surprised if the cashier has a special treat waiting below the counter! Learn more.

Kathy Knack Interior Designs

Kathy Knack loves her profession and it shows. Her innate sensibilities, creativity and style come through in each and every project. With 28 years in the interior design industry in the Hampton Roads area, she has seen trends come and go…but the one that remains constant in her designs is the classic and timeless look. Learn more.

Gloucester Main Street Preservation Trust

The Main Street Preservation Trust (MSPT) administers Main Street Center and other Trust assets for the benefit of the community of Gloucester, Virginia. Learn more.

Atlantic Wildfowl Heritage Museum

Step back in time and into Virginia Beach history at de Witt cottage, the 1895 home of our museum. Learn more. 

Taylor’s Do It Center

Taylor’s Do it Center (Taylor’s) is a family-owned and locally-operated independent hardware store, serving the Tidewater area since 1927. The company is a member of Do it Best Corp., the only US-based, member-owned comprehensive and fully integrated hardware, lumber and building materials buying cooperative in the home improvement industry. Learn more.

Willis Furniture

From its modest Norfolk beginnings, the Willis family’s uncompromising dedication to quality, customer service and satisfaction have so impressed the public, that today it is the standard by which other local furniture stores are compared. Learn more. 

ROTY 2021 Winners


Cinema Café

Commodore Theater

Escape Room Virginia Beach

Family Fun Xperience Theatre

Freedom Boat Club

Imagine Art Gallery

Mixxstar DJs

Norfolk Admirals

Norfolk Tides – Southside WINNER (see video)

Norfolk Tour Company

Peninsula Pilots – Peninsula WINNER (see video)

Play A Round Family Fun Center

Pure Lagos

The Barter Authority

The Nature Bus

Village Studio Arts

BizConnect Hampton Roads – Southside WINNER (see video)

Coliseum Central Business Improvement District

Downtown Hampton Development Partnership

Downtown Norfolk Council

Food Marketing Institute

Franklin Southampton Area Chamber of Commerce

Ghent Business Association

Gloucester County Chamber of Commerce

Gloucester County Economic Development Authority

Gloucester Main Street Preservation Trust

Greater Williamsburg Business Council

Hampton Roads Automobile Dealers Association

Hampton Roads Chamber of Commerce

Isle of Wight Chamber of Commerce

Ocean View Business Association

Olde Towne Business Association

Virginia Maritime Association

Virginia Peninsula Chamber of Commerce

Virginia Petroleum Convenience & Grocery Association

York County Chamber of Commerce – Peninsula WINNER (see video)

1-Stop Automotive Discounters, Inc T/A Drive 1

A & B Propane

A & G Automotive Sales

Bogue Oil

Bryant Motorsports Automotive Sales

Buggy Bathe Auto Wash, Lube & Detail Shoppe

Coastal Breeze Car Wash

Courtesy Automotive Sales

Crossroads Fuel Service

Day’s Automotive & RV

Dellinger’s Tire and Auto

Dodd RV of the Peninsula – Peninsula WINNER (see vide0)

East Coast Automotive Transport Dba East Coast Truck & Trailer Sales

First Team Honda

First Team Toyota

Gloucester Viking Automotive

Hampton Chevrolet/Mazda

Hop’s Place

Little Joe’s Automotives

M&E Towing and Auto

Mike Duman Automotive Sales

Pallett Oil Company

Parker Oil Company

Powers Auto Parts

RNR Tire Express – Southside WINNER (Tie) (see video)

Smithfield Detailing & Pressure Washing

Speedy Automotive Service/NAPA Automotive Care Center – Southside WINNER (Tie) (see video)

Starr Motors

Allure Bakery

Amazing Glazed

Carrie’s Cakes & Confections

Couture Cakes by Nika

Hummingbird Macarons & Desserts – Southside WINNER (see video)

Nothing Bundt Cakes – Peninsula WINNER (see video)

Pownd Cakes by Jen

Scratch Bakery

The Pink Box

Beach Municipal Federal Credit Union

Chesapeake Bank

Dollar Bank

Fulton Bank

Langley Federal Credit Union

Metropolitan Church Federal Credit Union

NAE Federal Credit Union

Old Point National Bank – Peninsula WINNER (see video)

Petersburg Federal Reform Credit Union

Prime Care Credit Union

Primis Bank

Southern Bank

TowneBank – Southside WINNER (see video)

Virginia Beach Schools Federal Credit Union

Book Owl Books

Jersey’s Cards & Comics – Peninsula WINNER (see video)

Prince Books – Southside WINNER (see video)

8 Shires Coloniale Distillery

Capstan Bar Brewing Company

Gloucester Brewing Company

The Virginia Beer Company – Peninsula WINNER (see video)

Ace Peninsula Hardware – Peninsula WINNER (see video)

Countryside Gardens

Grow Depot

Hampton Roads Water Gardens

Jamestown Feed & Seed

McDonald Garden Center

Southern States

Taylor’s Do It Center – Southside WINNER (see video)

T. Patrick & Sons

Beyond Main


Coastal Edge



Edgewood Outfitters

Frances Kahn

Hang-Ups Boutique

Lorena’s Boutique

Ocean Palm

Philip Michael Fashion for Men – Southside WINNER (see video)

Pixelated Boutique

Stark & Legum

The Silver Box

Yolanda’s – Peninsula WINNER (see video)

54 Beans

Ace’s Nutrition

Canvas Coffee House

Coalescence Coffee

Coaster Coffee

Column 15 Coffee

Cure Coffeehouse – Southside WINNER (see video)

Fathom Coffee

Firehouse Coffee 1881

Grounded Coffee

Hickory Trading Company

La Brioche

Persnickety Crane Cafe

Sweet Tooth Cafe and Bakery – Peninsula WINNER (see video)

Taxus Street Coffee

All About Events – Peninsula WINNER (Tie) (see video)

Beach Linen & Leisure

Cute Clickz – Peninsula WINNER (Tie) (see video)

East Beach Catering & Event Planning

Gourmet Gang – Southside WINNER (see video)

The Neon House


Beth Moore & Associates

Burks’ Bookkeeping & Tax Service

Cavanaugh, Nelson & Co

ChaNJe Money Matters

Cyprus Finance

Fagan Insurance & Financial Services

Frontline Financial Strategies

Johnson Collections


MOR Consulting Services – Peninsula WINNER (see video)

Payday Payroll

Pixel Financial Group – Southside WINNER (see video)

Retriever Merchant Solutions

Summs Skip & Collateral Solutions

Tidewater Finance

Graves Funeral Home

Hollomon & Brown Funeral Home – Southside WINNER (see video)

Parklawn-Wood Funeral Home – Peninsula WINNER (see video)

Decorum Furniture – Southside WINNER (see video)

Esprit Décor

The Industrial Cottage

Unclaimed Freight Company

Willis Furniture

Auntie M’s American Cottage

Bayside Artisan Shoppes

Best of Friends Gift Shop

Black Iris Florist and Gifts

Carol’s Corner Home Goods & More

Chrysler Museum of Art Gift Shop

Colonial Folk Art

Cottage LunaSea

Finley’s General Store

For All Handkind

Garden Gazebo – Southside WINNER (see video)

Mad Hatter Studio

Mary Barnett’s Gifts and Decorative Accessories

Shore Gallery & Design

Smith’s Florist & Gift Shoppe


The Christmas Store – Peninsula WINNER (see video)

The Virginia Store


Visit Norfolk Mermaid Market

Williamsburg Floral & Gifts

Working Class Karma

Yorktown Mercantile

CA & J Farms

Heart Felt Touch Massage Therapy

Hemp Haven Chesapeake

Jim White Fitness & Nutrition Studios – Southside WINNER (see video)

Lemmata Chiropractic

Logic Fitness Club

Nuleeu Nutrition and Wellness

Pure Barre Newport News/Chesapeake – Peninsula WINNER (see video)

Rebecca, Life Balance Coach

The Gym Downtown

True Found Wellness

Aqua Leisure Pools

Atlantic Plumbing Heating & Air Conditioning – Peninsula WINNER (see video)

Bailey Parker Construction Corp

Carpet Direct Virginia

Cherry Carpet, Inc

Clean Air Solutions

Cleaning Cents

Crystal Clear Pools

CVP Windows & Doors

Dominion Floor Covering

Dominion Service Company

Dran’s Heating & A/C

Exterior Source

Kathy Knack Interior Designs – Southside Winner (Tie) (see video)

Larry’s Plumbing

Lavender Maid

Lindsey Brothers

Miller Energy

Moonefield Interiors

My Blind Spot

Oasis Home Spaces

Russell’s Heating, Cooling, Plumbing, Electric – Southside WINNER (Tie) (see video)

Saunders Supply

Steelmasters Building

Tidewater Exterminating

Trees & More

Dream Vacations Let’s Pack & Go – Southside WINNER (see video)

Marl Inn Bed and Breakfast

The Landing at Hampton Marina, Tapestry Collection by Hilton – Peninsula WINNER (see video)

Adele Diamond – Southside WINNER (see video)


Hauser’s Jewelers – Peninsula WINNER (see video)

Hilton Village Goldsmith

Hola Bonita Designs

Long Jewelers

Mark Friedman’s Custom Jewelers

Nunez Fine Jewelers

Simply Unique Jewelry

Cheryl Tan Media – Southside WINNER (see video)


Cox Media


Erica Rice Digital Consulting

Fresh Look Web Design

Germono Advertising Company


Moxie Design – Peninsula WINNER (see video)

Sinclair Communications

Studio Center

TechArk Solutions

VA Peninsula Media




ARCpoint Labs of Virginia Beach

Center for Weight Loss Success

Morris & Taylor

East Beach Urgent Care – Southside WINNER (see video)

Eye To Eye Optical

James A. Burden & Associates

Lombart Brothers

Walnut Hill Pharmacy

Williamsburg Drug Company – Peninsula WINNER (see video)

Ability Center of Virginia

Children’s Health Investment Program (CHIP)

Community Knights

Daniel’s Grace

Eggleston Services – Southside WINNER (Tie) (see video)


NetworkPeninsula – Peninsula WINNER (see video)

Ping Pong Gives

SCORE Hampton Roads Chapter 60

Survivor Ventures

The Full Circle Project

The King’s Daughters – Southside WINNER (Tie) (see video)

Tidewater Arts Outreach

Blown Away Salon

Changes City Spa – Southside WINNER (see video)

Jimmy & Mary’s Authentic Body Care

Lee Pasquale Hair & Skin Salon

Perfectly Natural Soap

Purely Sunnah

Shark City Naturals

Split Enz Salon

Studio East Salon Spa

Williamsburg Salt Spa – Peninsula WINNER (see video)

Care-A-Lot Pet Supply

Gangsta Dog – Peninsula WINNER (see video)

Pawsnickety Pets

The Grooming Gallery

Wild Birds Unlimited Nature Shop – Southside WINNER (see video)

Cartridge Man

Clean Cut Graphics

Colley Avenue Copies – Southside WINNER (see video)

Fleet Services

Fully Promoted

G & W Awards by Allogram South

Grafik Trenz

image360 Newport News – Peninsula WINNER (see video)

Norfolk Printing Company

Norva Plastics

Professional Printing Center

Absolute Bottled Water Co

Arvon Staffing

Aubrey Pithwa State Farm

Beskin – Divers Insurance Group

Boxes Plus/Flag Center of Virginia – Peninsula WINNER (see video)

Cloud9 VolP

Cooper Hurley Injury Lawyers

Farmers Insurance-Carrie Lewis Agency

Grafton Pack & Mail

Insurance Specialists of Virginia

Interstate Cash Register

John C. King and Associates

Johns Brothers Security

LegalShield – Gwendolyn L. Burnett

Red Hawk Strategic Solutions

Retail Inventory Solutions – Southside WINNER (see video)

Security 101

SERVPRO of Virginia Beach & Oceana/Dam Neck

Shop Talk

Smink, Thomas & Associates

Steamatic Virginia Peninsula

Sykes, Bourdon, Ahern & Levy


Ware Insurance

Willcox & Savage

Wolcott Rivers Gates

B & J Leasing

Ebony Qing Real Estate

Elcan and Associates

Emerald Quay

Gather Co-Working Spaces – Peninsula WINNER (see video)

Green Tree Apartments

Harbor’s Edge

Harvey Lindsay

Hillpoint Woods Apartments

Heritage Realty

Hutcheson Realty

J. C. Councill & Co

Jackie Thomas Real Estate

Kline Realty & Insurance Agency

McLeskey & Associates

MWM Investments

Potter & Company

Re/Max Alliance

Reborn Properties

RLG Management

S. L. Nusbaum Realty Co. – Southside WINNER (see video)

Siebert Realty

The Gifford Management Group

The Property Shoppe Company

The Runnymede Corporation

Work/Place @ Oyster Point and E-Commerce Center of Hampton

Act II

BB’s Attic

Clothes Mentor – Newport News

Clothes Mentor – Virginia Beach

D.A.V. Thrift Stores – Peninsula WINNER (see video)

Goodwill of Central and Coastal Virginia

Hope House Thrift Shop

Mint Julep

Once Upon A Child – Newport News

Once Upon A Child – Virginia Beach

Phoebus Auction Gallery

Plato’s Closet – Newport News

Plato’s Closet – Virginia Beach

Uncle B’s Toys & Collectibles

Way Back Yonder Antiques

What’s In Your House

Worth The Wait – Southside WINNER (see video)

Aunt Dorian’s

Baked Bistro & Pizza

Brick Anchor Brew House

City Deli

CLTRE. vegan joint

Fish & Slips Marina Raw Bar & Grill

Fresh Dawgs

Gather Café

Graze Kitchen + Catering

Grunow’s Kitchen

Indulge Bakery & Bistro – Peninsula WINNER (Tie) (see video)

JoJack’s Cafe

Mannino’s Italian Bistro

MOMO’s Cafe

No Frill Bar and Grill

Saladworks – Hilltop

Sanctuary Tacos

Small’s Restaurant & Catering Company

Smoke BBQ Restaurant & Bar

Southern Eats Restaurant

Sweetwater Cuisine

TASTE – Southside WINNER (see video)

The Cockeyed Rooster Cafe – Peninsula WINNER (Tie) (see video)

The Dirty Buffalo

Venture Kitchen & Bar

Wharf Hill Brewing Company

Chesapeake Square

Janaf Shopping Center

Lynnhaven Mall

MacArthur Center

Military Circle

Pembroke Mall

The Shops at Hilltop – Southside WINNER (see video)

Atlantic Wildfowl Heritage Museum – Southside WINNER (see video)

Bob Harper Portraits

Debbie Leanne Portraits

Murawski Photography – Peninsula WINNER (see video)

Stacey Salerno Photography

The Retro Den

Virginia Peninsula Photography

All The Rage – Southside WINNER (see video)


Ava Clara Couture Bridal

Glory and Grace Silks

Petit a Petit Lingerie Boutique

Queens Lingerie

The Full Cup

Alkalicious Cold Pressed Juice Bar

Crunchy Hydration

Crystal Palate Wine & Gourmet

Gelati Celesti Ice Cream

Heritage Natural Market

Kelsick Specialty Market

King of Clubs Brewing

Northern Neck Popcorn Bag

Nuttall Store

Savor the Olive

Sunny Snacks Organics

The Peanut Shop of Williamsburg – Peninsula WINNER (see video)

The Royal Chocolate – Southside WINNER (see video)

Virginia Gourmet

Westside Produce & Provisions

Beach Gold Assay

Bob’s Gun Shop – Southside WINNER (see video)

Brew & Bottle

Divine Scentervention

Eco Maniac Company

Embroidery & Print House

Emerson’s Cigars

Fabric Shoppe

Great Outdoor Provision Co.

Horticulture Design Co

Lemon Seed Designs

ProMedia Video Services

Resonant Botanicals

Sew Personal Boutique

Siren Skate Shop

The Rooted Hook

Village Bicycles – Peninsula WINNER (see video)

Wanderful Boxes

Woodcraft of Virginia Beach/Norfolk

Yoo Clean

Zion’s Kreations

Advanced Technology Center/Marketing & Entrepreneurship @ Town Center – Southside WINNER (see video)

CB Dance Studios

Lilac Lane – Peninsula WINNER (see video)

Pivot Dance Center

Looking Back at ROTY 2020

Awards Presented