Your employees and their interaction with your customers are as important as the quality of your inventory. Poor customer service, lack of attention to detail or sloppy work can not only cost your business a sale, but also tarnish your business’ reputation. Your business may operate to your standards while you are in the store, but what happens when you are not there?
Retail Alliance offers a Mystery Shopping service for members. Business owners interested in gaining an objective snapshot of how their store appears to potential customers may receive one free mystery shop per quarter. For more information about Mystery Shopping or to schedule a visit, please contact your Membership Director.