Hampton Roads Retail Merchants Association
838 Granby Street
Norfolk, VA 23510
The Retail Alliance, formerly known as the Retail Merchants Association of Tidewater, is a 501(c)6 non-profit trade association serving the interests of local retailers in greater Hampton Roads. The organization promotes and supports the healthy growth of retail businesses and trade through education, advocacy and member benefits.
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Regardless of the business we all have had our encounters with disgruntled customers. In retail it’s inevitable, no matter how wonderful your products are or how committed you are to provide the best customer service, problems do occur. Try to diffuse a difficult situation with the following tips: Stay Calm and Non Emotional – When […]